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John Allspaw · 14 Nov 2014

Read the piece on kitchensoap.com ↗

3 korrents from this piece ↓

John Allspaw did not write this page.

Every claim below was made in this piece, quoted word for word and numbered in the order the piece makes them, so you can read it there rather than take our word for it. The sentence above each quote is our reading of the claim, not their wording. Each quote was checked against a stored copy of the page at build time; where the two differ, the quote is the fact.

  1. This post explains my reasoning for discarding it, and how using it has the potential to be harmful, not helpful, to an organization.
  2. This is a construction that ignores a huge amount of complexity in an event, and it's the complexity that we want to explore if we have any hope of learning anything.
  3. We're constructing them, not finding them. We're constructing them because we are the ones that are choosing where (and when) to start asking questions, and where/when to stop asking the questions.

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