3 korrents from this piece
Every claim below was made in this piece, quoted word for word and numbered in the order the piece makes them, so you can read it there rather than take our word for it. The sentence above each quote is our reading of the claim, not their wording. Each quote was checked against a stored copy of the page at build time; where the two differ, the quote is the fact.
Their wordsIronically, an effective digital service can provide just enough success to excuse the lack of true reform.
Our reading
A digital-service team embedded in an unchanged agency produces no lasting change once it moves on.
Their wordsA digital service team that works with an agency that continues to hire and manage for the same jobs they did last year, and structures the work in the same way it did last year, is just a tourist.
Our reading
Being skilled at tracking project requirements doesn't make someone skilled at product management.
Their wordsBut being good or even excellent at that does not automatically make you good at understanding user needs and making informed judgement calls about what features will meet those needs and how they should be designed.