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Their wordsour lawmakers tend to stop paying attention once the political work is done.
Our reading
Mental modelIncentives
Their wordsthe time to make that point is not during a televised hearing when everyone is trying for a viral clip.
Our reading
Well-functioning systems succeed through continuous debugging rather than perfect initial design.
Their wordsWhen things work well, it's usually not because they were designed perfectly, but because they are constantly being debugged.
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