A korrentour readingWhat is a korrent?
Experts should supply the facts and leave the methods to the people affected: a community will trust and implement a solution it chose itself, even one identical to the expert's.
Drawn from what Don Norman said
design How things should be made and judged: what makes a design good, who should do the designing, and what an interface is for.
On the topicWho should design software, and how?under our view: Design is everyone's job: whoever shapes the outcome is designing, and increasingly that includes the users