Experts should supply the facts and leave the methods to the people affected: a community will trust and implement a solution it chose itself, even one identical to the expert's.

Drawn from what Don Norman said

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design How things should be made and judged: what makes a design good, who should do the designing, and what an interface is for.

On the topicWho should design software, and how?under our view: Design is everyone's job: whoever shapes the outcome is designing, and increasingly that includes the users

What Don Norman actually said

Don Norman 23 Jul 2019 Cognitive scientist and designer

If the people can decide, even if they come up with the same, identical solution as the expert people or machines, they will trust them, implement them, and abide with them.

↗The Four Fundamental Principles of Human-Centered Design and Applicationjnd.org
23 Jul 2019

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Good design requires a dictator: design by committee is a synonym for bad design, because a design has to be all of a piece.

Graham says good design requires a dictator, because a design has to be all of a piece. Norman says experts should supply the facts and leave the method to the people affected, since a community will implement a solution it chose itself even when it is identical to the expert’s. They are talking about different objects — a product and a community intervention — and the disagreement about who decides is real in both.

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