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Every inbound customer-service contact is an implicit product failure and should be solved with product first.
Drawn from what Sri Batchu said
What Sri Batchu actually said
- Sri Batchu Growth leader; head of growth at Ramp in 2023
Unlike competitors, Ramp approached building the card business as a software problem and approached every function as a product. A famous example of this was having the support team report to the CPO. Every inbound customer service contact was an implicit product failure and should be solved with product first.
Where this was said
↗Why Ramp Wonoperatorjournal.substack.com
All 3 korrents from this piecethis one is 1st
Added to korrents 31 Oct 2026 · How quotes work · Something wrong? Tell us
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