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Their wordsSo, quality adds value to things. Stunning visual design, incredibly smooth animations, precise and predictable interactions, pixel-perfection, snappy load times… they all contribute to the value of software. Like what fresh ingredients and presentation do for food, or what solid wood and a great finish do for furniture.
Their wordsBut it is to say that getting the details right is worth something. People spend so much of their time using software. In the long run, these are the bits that make it worth paying a higher price for, worth lingering longer in, worth keeping around.
Our reading
Software quality will not show up in a single success metric, but users feel it and evaluate it.
Their wordsSoftware quality is similar — you won’t see it in a single success metric, but your users will feel it, know it, and evaluate it.
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