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Whither Help Scout?

Daniel Jalkut · 30 Apr 2025

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Every claim below was made in this piece, quoted word for word and numbered in the order the piece makes them, so you can read it there rather than take our word for it. The sentence above each quote is our reading of the claim, not their wording. Each quote was checked against a stored copy of the page at build time; where the two differ, the quote is the fact.

  1. it has never been easier to maintain a "self-hosted", yet highly reliable web service.
  2. People don't like fluctuating prices. Businesses especially don't like fluctuating prices.
  3. Most companies with 10, 100, or 1000 customer support agents started as companies with 1, 2, or 3 support agents.

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