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Issue Tracking - The Good & The Awful

Cal Henderson · by 26 Mar 2010

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Every claim below was made in this piece, quoted word for word and numbered in the order the piece makes them, so you can read it there rather than take our word for it. The sentence above each quote is our reading of the claim, not their wording. Each quote was checked against a stored copy of the page at build time; where the two differ, the quote is the fact.

  1. Having a bad issue tracking system will make your software worse.
  2. Besides, do you think the more feature-rich forms get better reports? They don't seem to, looking through open source projects' bug trackers.
  3. People who are good at reporting bugs will report them well, even if they just have a single text box.

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