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Every claim below was made in this piece, quoted word for word and numbered in the order the piece makes them, so you can read it there rather than take our word for it. The sentence above each quote is our reading of the claim, not their wording. Each quote was checked against a stored copy of the page at build time; where the two differ, the quote is the fact.
Their wordsIf you have a customer chatbot and it causes damage, it's not the chatbot company that's responsible. It's you.
Our reading
Any AI-driven action is legally defensible if it followed a revocable moment of user consent.
Their wordsAs long as there's a moment of consent - and that consent is revocable - any AI action is defensible.
Our reading
Mental modelMoats
Their wordsThe competitive moat for a business right now is not the use of AI. It's human-originating, high-quality, high-fidelity data that other systems can't replicate - even if they implement the exact same features and are built by the same agentic systems.
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