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Every claim below was made in this piece, quoted word for word and numbered in the order the piece makes them, so you can read it there rather than take our word for it. The sentence above each quote is our reading of the claim, not their wording. Each quote was checked against a stored copy of the page at build time; where the two differ, the quote is the fact.
Our reading
Feeling unable to help with a problem is a major risk factor for burnout and learned helplessness.
Their wordsThere's extensive evidence that feeling unable to help is a major risk factor for burnout and learned helplessness.
Their wordsWe know from decades of research that blaming and shaming only leads people to get defensive, dig in their heels, or tune you out altogether.
Their wordsMost of our divides aren't due to opposing values. They're due to different views on how to live similar values.
Their wordsHave the courage to share important ideas and rigorous evidence even when people find them upsetting, and do the right thing especially when no one is watching.
Our reading
Mental modelCircle of competence
Their wordsArgue like you’re right and listen like you’re wrong. Have the humility to know what you don’t know and the curiosity to pursue knowledge and wisdom.
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