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Years of customer loyalty can unravel in weeks when a product stops working the way people expect.
Drawn from what Ravi Mehta said
What Ravi Mehta actually said
- Ravi Mehta Product executive; chief product officer at Tinder
But the episode revealed something extraordinary: years of customer loyalty could unravel in a matter of weeks when the experience people depended on stopped working the way they expected.
Added to korrents 31 Oct 2026 · How quotes work · Something wrong? Tell us
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