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Personally answering customers' emails is one of the best things a CEO can do with their time, whatever people say about it being irresponsible.
Drawn from what Jason Fried said
What Jason Fried actually said
- Jason Fried Co-founder and CEO of 37signals (Basecamp, HEY)
Yesterday I answered like 200 emails from my customers. Is that like, some people would say that's irresponsible for a CEO to spend their time emailing customers. Like, I think it's the best thing you can do.
Where this was said
Watch from 0:26:16 plays here↗Jason Fried: Your Only Competition Is Your Costsyoutube.com
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