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Friction logging makes a team feel what users feel in a way analytics cannot.
Drawn from what David Singleton said
What David Singleton actually said
- David Singleton Engineering leader; Stripe's chief technology officer…
Our entire team takes the time to sit down and document our own experience using our product, feeling where things feel slow, confusing, or broken. It forces the entire team to feel what users feel in a way that no amount of analytics can replicate.
Where this was said
↗Community is a product decisionblog.singleton.io
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