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Cheap AI-built features still cost customers complexity and cognitive load.
Drawn from what Dharmesh Shah said
What Dharmesh Shah actually said
- Dharmesh Shah Co-founder and chief technology officer of HubSpot
But there are hidden costs involved with mindless expansion of features. Just because it's cheaper for you to add features doesn't mean it's cheaper for your customers to absorb the complexity and cognitive load.
Where this was said
↗Why Fortune Favors the Focused in the Age of AIsimple.ai
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